Dawsongroup tcs is well known for our innovative, high-quality environmental-control solutions. However, what sets us apart from our competitors is not just our reliable blast freezers: it’s the support of our expert team. The team spans every aspect of our service, from sales to maintenance, to ensure total satisfaction from beginning to end.
The Support You Need
Every customer we work with has different requirements for environmental control and we are ready to provide a tailored solution. At times, this can mean offering solutions they might not have expected. A recent example was a customer looking to quickly freeze their bacon loins without impacting product quality. They were hesitant to use blast freezing, unsure it would meet their demand without damaging their product.
To help them see the full potential of this technology, the sales team called on the yard and technical teams to arrange a trial. The customer brought their own product to one of our sites to put the blast freezers to the test and we were able to bring the product down to temperature in just five hours. This speed had no impact on the quality despite the large quantity.
The customers were thrilled with the results, choosing to hire our 100KW Omega Blast Freezer. With this solution at their fingertips, they will be able to minimise wastage and extend the shelf life of their products. Importantly, it was just what the customer needed, and the teamwork across Dawsongroup tcs ensured they were confident with their decision. These sorts of small service details are all part of the Dawsongroup service.
A Long-Term Partnership
Our customer service is something we pride ourselves on. We don’t stop the good service once the deal is signed. Our consultation, build, maintenance and servicing teams all work together closely to ensure the best possible service, whether you’re working with us for the first time or the hundredth time. Throughout the whole process, we offer 24/7 assistance to ensure we are always available whenever and whatever you may need. From onsite trials to the installation of bespoke purpose-built facilities, we’ll be with you every step of the way.
We are also a part of the wider Dawsongroup family, who supplies and supports every stage of the supply chain. As a team, we can provide a reliable cold chain, from initial research and development to final mile delivery. Available on a Smarter Asset Strategy, you can harness the power of innovative technology with the burden of capital outlay. It’s all available through a single partnership.
For more information, contact our team today.
