Frequently asked questions

Yes, rental flexibility allows for adding or removing modules to meet your evolving needs. Please contact your designated project development manager or our service department at 01623 518538.

We pride ourselves on delivering high standards of service. Our approach includes:

• Pre-delivery checks to set refrigeration plant/data logger parameters.
• Biannual maintenance services on the refrigeration plant and a three-year bodywork service.
• On-site response within four hours of a breakdown call.
• Collaborative equipment selection to ensure the right solution for your requirements and avoid common issues associated with poor selection.  

We prioritise customer satisfaction and transparency. Our customer support manual outlines what constitutes damage versus wear and tear, and we promptly address any damage to maintain equipment performance and minimise costs. Our body shop engineer can also recommend measures to prevent repeat damage, benefiting both parties.

Renting offers cost savings with no capital expenditure. Our solutions are ready within weeks, adaptable to market uncertainty, and offers contract flexibility.

Most units can be directly connected to your factory through a wall aperture or adjustable elevation platform. For specialised needs, such as with ‘free-from’ products, we can provide standalone multi-compartmental complexes.

Absolutely not. Our units undergo inspection by independent HACCP inspectors to ensure compliance with customer or regulatory requirements.

All our equipment undergoes refurbishment at our depot workshops to ‘as good as new’ standards.

Yes, we encourage viewing at our depots and can provide photographs upon request.