Do you provide product demos to customer?
Yes, we offer product demonstrations at our depot. Please contact our business development team at 01623 518538 to schedule an appointment.
Why hire instead of build?
Hiring offers cost savings with no capital expenditure. Our solutions are ready within weeks, adaptable to market uncertainty, and offers contract flexibility.
Does the external storage break the cold chain?
Most units can be directly connected to your factory through a wall aperture or adjustable elevation platform. For specialised needs, such as with ‘free-from’ products, we can provide standalone multi-compartmental complexes.
Will hiring a portable unit compromise my HACCP system?
Absolutely not. Our units undergo inspection by independent HACCP inspectors to ensure compliance with customer or regulatory requirements.
Will the equipment be new or used?
All our equipment undergoes refurbishment at our depot workshops to ‘as good as new’ standards.
Can I view the unit prior to delivery?
Yes, we encourage viewing at our depots and can provide photographs upon request.
Can I change or resize the unit during the contract?
Yes, hire flexibility allows for adding or removing modules to meet your evolving needs. Please contact your designated project development manager or our service department at 01623 518538.
What service level do you provide?
We pride ourselves on delivering high standards of service. Our approach includes:
- Pre-delivery checks to set refrigeration plant/data logger parameters.
- Biannual maintenance services on the entire asset including refrigeration plant.
- On-site response within four hours of a fault call.
- Collaborative equipment selection to ensure the right solution for your requirements and avoid common issues associated with poor selection.
Do you impose high damage charges?
We prioritise customer satisfaction and transparency. Our customer support manual outlines what constitutes damage versus wear and tear, and we promptly address any damage to maintain equipment performance and minimise costs. Our body shop engineer can also recommend measures to prevent repeat damage, benefiting both parties.
