Our Process
Watch the video below to understand more about our process.
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Consultation Expertise
At Dawsongroup tcs, we are your strategic partners, using our expertise to design systems tailored to your business. Our consultative approach is built on an in-depth understanding of your needs and challenges, developed through our assessments, conversations and site visits.
We customise solutions that deliver short- and long-term cost savings and operational improvements, refining temperature consistency, enhancing logistic process flow, labour efficiency and stock rotation. Our industry knowledge helps us provide innovations that ensure your cold chain and supply chain is reliable, efficient, and ready for growth.
How it all works
Why we commit to being as face to face as possible
01 - Site Visit
Our process of support starts with a discussion where we visit your facilities, and discuss your business future and goals, this allows us to make recommendations on how you can configure our modular solutions to improve movement and space and integrate new processes.
02 - Initial Plans
To show our confidence, we then create plans including drawings and any requested product trials to demonstrate our solution, without requiring any commitment from you.
03 - Implementation
Then we review with you and it is over to you, for your decision and the time scale of any project requirement.
04 - Customer Service
Ongoing, we will support you 24/7/365 from monitoring, service and maintenance to continued advice for options to scale your organisation. We score customer satisfaction one month after going operational to monitor our performance.
