7. What level of service will I get from a rental company?

We would argue that our standards are higher than a service provider on the basis that poor service may result in the equipment being off-hired which we do not want. That is why we:

• Have pre-delivery checks setting the refrigeration plant/data logger parameters in advance of equipment delivery.
• Carry out two maintenance services on the refrigeration plant per year plus a three-year bodywork service.
• Are on-site within four hours of receiving a breakdown call.
• Work with our customers to ensure the right equipment is supplied to match the requirement, avoiding very common issues associated with poor equipment selection.