Perhaps, but not us. On our Service
page, you will find the results from our Customer Satisfaction Questionnaires, which demonstrate the high quality of both our units and our service.
With every hire, we supply a Customer Support Manual specific to the model you are hiring which includes information regarding what is considered as damage and what is considered as wear and tear, when returning the unit.
If damage occurs during hire, we recommend that you advise us as soon as possible so any repairs can be carried out immediately. If not repaired promptly, damage can affect the performance of the unit, increase your running costs, and deteriorate the equipment resulting in a higher future repair cost.
Our body shop engineer is on hand to recommend measures that will avoid repeat damage, which is in both of our interests.