Why do 93% of our customers respond as follows in our Customer Satisfaction Survey?
|YES – 93%||NO – 3%||Unsure – 4%|
It is not because we utilise the skills, knowledge, and experience of 30 years working within the temperature control sector, although this definitely helps later, but because any request for equipment is immediately countered with ‘what are you trying to achieve’?
We understand that nothing can be considered in isolation and it’s about process flow and total costs so following an initial site visit we effectively work as unpaid management consultants as we continue with meetings to discuss and evaluate concepts with you supported by CAD drawings and input from our projects team as required.
Yes, a feasibility study with no cost, as we do not charge for this process regardless of whether you decide to proceed or not, but the real plus is that being a rental business, it is in our interests as much as yours that we find the solution that works for you. That fact that why we supply this unpaid consultancy is proof in itself that it works because why would Dawsongroup, a successful business, do this unless its worked for them, which means ‘it works for you’.
All too often, these initial meetings are to address a current issue, we understand the constant need for firefighting, but that also highlights the need for change. To tackle this, we have created the role of Strategic Development Director someone to sit with existing customers or prospective clients to talk about not what’s happening now but where they see their business in 3 – 5 years’ and how can we work together to achieve their vision.
For us real growth can only be achieved by working in partnership with our clients, we all know businesses must evolve, as ‘to stand still is to go backwards’, and clearly it’s our role as the market-leading innovators to show and explain what the latest options are at this initial planning stage.