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Dawsongroup temperature control solutions,
Export Drive,
Sutton-in-Ashfield,
Nottinghamshire,
NG17 6AF
‘’Dawson’s was the chosen supplier due to offering freezers with 100% back-up with auto switch over in the event of any fault occurring. This provided the peace of mind required ensuring that as far as reasonably practicable, the contents would be protected from loss, with the additional support of 24/7, 365 days a year emergency breakdown cover. The service from initial enquiry, off- loading, installation and commissioning was first class.‘’
‘Why did you choose Dawsons?’
‘We’ve got a good relationship and that’s part of the deal. I think that’s the most important bit about it all, we have got a good relationship with Chris to be fair and that’s vital. To be fair your kit’s never let us down. We’ve probably got 6 of your units on site and we’ve never really had an issue with them and your servicing is good. So there’s no real issues’
They scored us 15/15 on
‘Communication prior to delivery, Aesthetic Condition of Unit, Actual Delivery Performance’.
‘Why did you choose Dawsons?’
‘It was we had all Dawson units and they’d done really well, they’d lasted way longer than we expected. They just didn’t have the new cladded roof so we got in touch with Dawsons because we wanted something similar’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of Unit, Actual Delivery Performance and Performance of Unit post-delivery’.
‘Why did you choose Dawsons?’
‘Because we’ve got a good relationship with yourselves and we’ve obviously got 5 other units between freezer units, blast and tempering unit. These are performing well and whenever we do have issues you guys are up and rectify those swiftly as well’
They scored us 15/15 on
‘Communication prior to delivery, Aesthetic Condition of Unit, Actual Delivery’.
‘Why did you choose Dawsons?’
‘Cost and efficiency in providing quotations’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of Unit, Actual Delivery Performance and Performance of Unit post-delivery’.
‘Why did you choose Dawsons?’
‘Availability. History of Dawson Units at this site when the previous occupier had it’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of Unit, Actual Delivery Performance and Performance of Unit post-delivery’.
‘Why did you choose Dawsons?’
‘It’s because of the product. Because we’re in Pharmceutical we have to be very very careful about our product and we have had other companies come forward with similar equipment, or professed to have similar equipment. One turned up with a wooden lined trailer. I said it’s got to be cleanable. Pharmaceuticals have to have a cleanable surface. Yours does the job, it turns up, it sits there, it gets on with it, there’s no fuss, no drama and that’s what you want at the end of the day. We can put our name to something that gets delivered and sorted out so no no it’s all fine.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of Unit, Actual Delivery Performance and Performance of Unit post-delivery’.
‘Why did you choose Dawsons?’
‘Because we’ve got a previous working relationship with you and I didn’t see any point wasting time trying to find competitive quotes to quote against you’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘Because we’ve got a previous working relationship with you and I didn’t see any point wasting time trying to find competitive quotes to quote against you’
They scored us 15/15 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance’.
‘Why did you choose Dawsons?’
‘We’ve worked with Dawsons for years. We’ve already got one of your units so it’s just a natural phonecall to pick up and say can we have another unit’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘From previous experience. You guys provided us with 2 units 5 or 6 years ago now, and when we were looking back then you guys just seemed to have the equipment we needed and everything went so well then we just came straight back to you guys’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘We use them for transport, well known company’
They scored us 17/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘Long history with them. Norish have been using them for many years. We’ve got 3 on lease from you in Wrexham, 1 in Braintree and obviously now one in Brierley so there’s about 5 or 6 units around the country’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘We’ve had them for a number of years now, I’ve had one of my units for 11 years’
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘We have an existing unit hired in from you guys at our Filton site, so it’s just natural to go with you guys. The cost of the material that’s stored in there, it’s just peace of mind’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘We’ve used Dawsons in the past and you offered a Blast Freezer unit which one of our other suppliers doesn’t’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘I’ve used them previously. I came from Private industry after 28 years into the NHS for Service Improvement. We rented 2 Dawson Units for a previous organisation through a guy called Gary Smith. So while I was in the NHS I just thought this unit was needed rapidly to store medicines for intensive care for COVID patients. So that’s why I remembered Gary. I phoned up Dawsons, Gary wasn’t there, I think he’s moved on within Dawsons, so I dealt with Martin Bowman. He was extremely helpful but also it was the Dawson reputation in the past and we had the same level of service from Martin so that’s what made it for us’.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘We’ve worked with you guys in the past so we’ve got a good working relationship with you’
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
‘Why did you choose Dawsons?’
‘Well we’d previously used you on other jobs so we were aware of you as a company. I think you were responsive with price and you had the right equipment that was available in our timescale’
They scored us 14/15 on
‘Communication prior to delivery, Aesthetic Condition of equipment and Actual delivery performance’
‘Why did you choose Dawsons?’
‘Lead times and the flexibility of being able to lease units’ – Harry Rose (Project Manager)
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘I was ringing round some Freezer companies and the Sales guy Michael was spot on. He was returning my calls, he came up and seen us. So you know if he wasn’t good at the start we probably would’ve kept ringing round.’
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘Well we use Dawsons already, we’ve got 3 other Blast Freezers that are supplied by yourselves, so it made sense to continue that and link into the existing monitoring system that you offer with those units.’
They scored us 15/15 on
‘Communication prior to delivery, Aesthetic Condition of equipment and Actual delivery performance.’
‘Why did you choose Dawsons?’
‘Long term relationship.’
Ian Ogg – Life Technologies
They scored us 14/15 on
‘Communication prior to delivery, Aesthetic Condition of equipment and Actual delivery performance.’
‘Why did you choose Dawsons?’
‘It’s because of previous relationships to be honest. Other competitors of yours were knocking at the door but I’ve bought a couple of things off you in the past and I’ve been hiring stuff off you for the last 15 years.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘It was somebody my company had dealt with in the past so the owner put me onto them.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘We already had Dawsons on site so we were trading in old against new.’
They scored us 17/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘Because you’ve already got an account with Morrisons and I suppose Dawsons is the 1st name that pops in your head when you need a temporary Freezer solution. So those 2 things combined together, so why would you go anywhere else.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘We have had a unit from you before.’
They scored us 15/15 on
‘Communication prior to delivery, Aesthetic Condition of equipment and Actual delivery performance’
‘Why did you choose Dawsons?’
‘Mainly because of the type of unit. We had a small 20 footer previously and obviously we needed to increase our capacity and you seemed very good.’
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘Contact recommended you.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘Previous experience.’
They scored us 13/15 on
‘Communication prior to delivery, Aesthetic Condition of equipment and Actual delivery performance’
‘Why did you choose Dawsons?’
‘One is Service and Speed. You turn things round rather quickly. We already use Dawsons all over site as well. Our Salesman Ralph, we usually touch base monthly with him and he’s always keeping us up to speed with the latest things on the market. He brought this to our attention and we had a look and rolled it from there really. We have a number of units around the site, we work with you and we have a good relationship with the guys who work our area.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
‘Why did you choose Dawsons?’
‘Previous use and good communication.’
They scored us 15/15 on
‘Communication prior to delivery, Aesthetic Condition of equipment and Actual delivery performance.’
‘Why did you choose Dawsons?’
‘Because we use you for everything.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
‘Well I’ve got a number of Dawson units on site. Basically I’ve been using you for 8 or 9 years, I’ve had no real issues with them, If there are, the service to get the units back up and running is pretty sharp and quick.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
‘It’s just a long standing relationship that Norish have had with Dawsons, so you generally tend to be our 1st port of call’.
They scored us 16/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
‘I think it’s because I’ve never been asked to go out quote against you put it that way. Ed, the Factory Manager’s dealt with it, he’s got a good rapport with Michael. From the beginning we’ve had a few units. The temporary units that get wheeled away are all yours as well so we’ve always had you guys on site as long as I’ve been here, 8 years.’
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
“I think kind of twofold. One we’ve got an existing relationship with the guys and we’ve got some of your storage units. Then the flexibility and cost of renting these units rather than, we looked at getting something bespoke built and fabricated into the building, and it was going to be too much investment for what we needed. So more on the relationship side, but also on the cost side as well .”
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
“Because we’ve got a long standing relationship, I’ve built that up with Steve. Everything went excellent on delivery day. The guys are really really good at what they do. They got in there very very quickly in the morning and late afternoonish that was it all done.”
Ian Ogg – Life Technologies
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
“We have some of your other units here already.”
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
‘I think for us, a growing business, you guys offer a lot of flexibility which is basically ideal for a growing business. It just seemed like the better solution than doing a proper panel permanent build.’
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
‘You’re one of our main suppliers in any case for rental units.’ Mark went on to say that he wanted to add ‘The speed and efficiency that was done in the timescales was a tick in the right boxes.’
Mark Harris – Life Technologies
They scored us 19/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
‘I’ve used you dozens and dozens of times so no other reason except I know you and it was as simple as that.’
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery.’
‘Why did you choose Dawsons?’
‘Just reputation I suppose, I know all your team help us out as much as they can, whenever they can’.
They scored us 20/20 on
‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’.
Harlech Foods- “Why did you choose Dawsons?”
“We’ve used you before, and I also think you’re the only player out there in the market with that type of equipment these days.”
Paul is very happy with everything and scored DGTCS 20/20 on
“Communication prior to delivery, aesthetic condition of equipment, actual delivery and performance of equipment post delivery.”
When I asked Paul, “Why did you choose DGTCS again?” Paul replied with,
“Good quality product. Fair Pricing. Good Service.”
Magna Food Service – “Why did you choose Dawson’s?” he replied, “Because I’ve bought numerous things from Dawsons, from refrigerated containers to refrigerated vehicles. As far as any food service leads are concerned Dawsons have got everything covered.” Scored us 20/20 on ‘Communication prior to delivery, aesthetic condition of equipment, actual delivery performance and performance of equipment post delivery.’ – Magna ordered and received 2 x double 26m² Inflatable Chill Stores.
Adrian is very happy indeed scoring us Very Good (20/20) on ‘Communication prior to delivery, Aesthetic Condition of equipment, Actual delivery performance and Performance of equipment Post Delivery’
Adrian commented “We hit Dawson’s with a request and a week later the units were on site. In anyone’s book that goes down as very good service.”
– Adrian Dibden
What do you value most about your relationship with with DGTCS?
”You’re highly reliable and competent when it comes to any work that’s required”
– Waheed Ahktar, Quality & Assistant Site Manager
What do you most value about your relationship with DGTCS?
”Basically, the communication is really good. You listen. We’re not very good at terminologies and you understand what we’re trying to get across. Also about 2 months ago you wanted to replace a fan so you worked around us because we had to turn the freezer off, so you actually chose a good time for us and not a good time for you”
– Scott Chadwick, Dispatch Manager
Why did you choose Dawsons?
‘‘I think just based on reliability and Service etc from previous years from using you previously”
– Gordon McKinley, Senior Engineering Manager
What do you most value about your relationship with DGTCS?
”I like trust, transparency, good prices and partnership”
– Danny Roberts, Logistics Manager
What do you most value about your relationship with DGTCS?
”Clear. You give all the information that’s needed. Easy to deal with. At the end of the phone when I need to speak to somebody”
– Hayley Cockayne, Purchasing Manager
Why did you choose Dawsons again?
‘Great service’
– Glenn Collins
“You gave us the best option for what we wanted, it was the most complete unit, it was a lot better product than the others that were on the market, and customer service as well”
– Ricky Rowett
Why did you choose Dawsons again?
“Just that I’ve used you before and I’ve got confidence really”
– Ian Hasnip
Why did you choose Dawsons?
‘‘It was because we use you elsewhere, and the price”
– Richard Brinkley
Why did you choose Dawsons?
‘‘Previous experience, had stuff from you for a long time now”
– Tony Quick, Managing Director
Why did you choose Dawson’s again?
‘‘Just because, we’ve worked with you before, easy to make the transition, knew you guys had a good selection so…why not”
– Anna Pinder
”We were looking for a very specific solution and Dawson Group were able to provide it”
– Tom Stokes
”Delivery timescale and price as well. The delivery team were incredible”
– Robert Aiken
”We use Dawsons for vehicles as well so I’d been aware and someone’s been out to see me at some point selling Dawson’s services”
– Steve Longworth
”The previous history with the company, I’ve used Dawsons for about the last 8-10 years in my professional career. I’m ex Bakkavor, I’m Ex Greencore so I’ve always used Dawsons, it was me that recommended them, I mean they’re part of the team down here anyway, we’ve got one of your Blast Freezers. When I’m looking for a Blast Chiller, you guys are Industry-standard, where else would you go?”
– Jon Harris
“We had previous knowledge of you, and you are reliable – never had any issues. We see you as the industry leaders – we need the best equipment and customer support – this comes from Dawsongroup”
– Paul Pearce
“Dawsongroup provided a unique customer support service for our requirements”
– Peter Greer
“DGTCS provided resilience and reliability, it’s got more resilience than anything else out there at the moment, the other units have not got that built-in”
– Carl Douglas
“Great Service, great response time to breakdowns, good stock, good units”
– Paul Brain
”I suppose a mix of price and quality and the service I’ve received”
– Ian Mepham
Why did you choose DGTCS?
”Your service and the units you’ve got is the reason we chose DGTCS”
– Adrian Bailey
”We use you on-site for other units as well as the last one we had, the service was prompt and brilliant”
– Alan Holt
“We have used you previously and cost-wise you are very close to the other options we had on the table. The turnaround and delivery were great, and your after-sales customer support is superior to your competitors”
– Rob King
Scored us 100% on ‘Communication prior to delivery, Aesthetic Condition of equipment and Actual delivery performance and Performance of equipment Post Delivery’ – Why did you choose Dawson’s?” Phil replied, “Good question, we’ve worked with you guys in the past so we’d got an existing relationship with you and we’ve never had issues in the past”
– Phil Bridgen (Operations Director)
To get in touch directly, please use the following details.
Dawsongroup temperature control solutions,
Export Drive,
Sutton-in-Ashfield,
Nottinghamshire,
NG17 6AF
Dawsongroup temperature control solutions,
Export Drive,
Sutton-in-Ashfield,
Nottinghamshire,
NG17 6AF
© Dawson Group 2021 - Company Number: 01615021 - Website Development made with by GRO
© Dawson Group 2021
Company Number: 01615021
Site made with by GRO
